Responsible Gaming

Gambling with Pinnacle via pinnecler.com should always remain a form of entertainment that you choose consciously and can afford, not a way to make money or deal with financial or emotional difficulties. Responsible gaming means setting clear limits, understanding the risks, and being prepared to stop if play stops being fun. Pinnacle provides a range of tools and information to help you stay in control and will support you if you choose to reduce your activity or close your account.

Pinnacle is a localized informational presentation of the Pinnacle brand on pinnecler.com. The website is operated by Impyrial Holdings Ltd under the oversight of non-UK regulators (including Curaçao licence 8048/JAZ2013-013 and Malta Gaming Authority licence MGA/B2C/290/2015). Pinnacle does not hold a licence from the UK Gambling Commission. Residents of Great Britain/United Kingdom are not permitted to open or maintain an account and do not benefit from UKGC protections, GamStop coverage, or access to UK alternative dispute resolution bodies such as IBAS. If you are resident in Great Britain, you must not use the services of pinnecler.com and should seek gambling services only from UK-licensed operators.

Risk Awareness

Most customers are able to enjoy gambling as occasional entertainment. However, for some individuals it can become harmful and lead to financial, emotional, or social problems. Being aware of early warning signs helps you act before your gambling becomes risky or problematic.

Signs Of Potential Gambling Harm

Gambling more frequently, for longer sessions, or with higher stakes than you originally planned.
Thinking about gambling a lot of the time, including at work, while studying, or during family activities.
Chasing losses by continuing to bet in order to recover money you have already lost.
Spending money on gambling that you cannot comfortably afford, or using funds needed for bills, rent, or essential living costs.
Borrowing money, selling possessions, or using credit to finance gambling.
Feeling restless, irritable, guilty, or depressed when you cannot gamble or after you have gambled.
Hiding the extent of your gambling from family, friends, or colleagues, or lying about time and money spent.
Allowing gambling to interfere with work, education, relationships, or other responsibilities.

Quick Self-Assessment Questions

If you answer "yes" to one or more of the questions below, consider using the tools on pinnecler.com to reduce or stop gambling and contact a professional support service:

Do I often gamble longer or spend more than I planned when I started a session?
Have I tried to win back money I have lost by continuing to bet or increasing my stakes?
Have I ever used money needed for bills, rent, food, or debts in order to gamble?
Have friends or family expressed concern about my gambling behaviour or the time I spend on betting sites?
Do I feel anxious, guilty, or depressed because of my gambling, but find it difficult to stop?
Have I borrowed money, used credit, or sold belongings so that I could continue gambling?

If these statements feel familiar, we strongly recommend that you take an extended break, consider permanent self-exclusion, and contact a specialist support organisation listed in the Support Resources section.

Limits & Tools

pinnecler.com offers tools to help you control the amount of time and money you spend on gambling. These tools are designed to protect you, even when your own self-control may be under pressure.

Deposit Limits (Daily, Weekly, Monthly)

To set or adjust a deposit limit, follow the steps below (wording or menu names on the site may vary slightly over time):

Log in to your account on pinnecler.com and go to the "Account" or "My Account" area.
Navigate to the "Responsible Gaming", "Limits", or similarly named section.
Select "Deposit Limits". You will normally see options to set a daily, weekly, and/or monthly maximum deposit amount.
Enter the maximum amount you are prepared to deposit for each period (for example, a daily limit of £20, a weekly limit of £50, and a monthly limit of £150). Choose amounts that you can comfortably afford to lose without affecting essential expenses.
Confirm your new limits. In most cases, a decrease in limits takes effect immediately, while an increase is subject to a cooling-off period (for example, 24 hours or more) and an additional confirmation step.
Check the confirmation message on-screen and, if available, in the email notification sent to your registered address.

We recommend setting conservative limits when you first open your account and reviewing them regularly to ensure they still reflect your financial situation.

Time Spent Limits & Session Timers

To avoid excessive play, you may be able to set reminders or limits on how long you stay logged in or active:

In the "Responsible Gaming" section of your account, look for options such as "Session Reminder" or "Time Limit".
Select how often you want to see a reminder (for example, every 30, 60, or 120 minutes).
When the reminder appears, it will show how long you have been playing and your net result, giving you a clear prompt to pause or log out.
Where available, you can also set a hard limit on session length so that you are automatically logged out after a chosen period.

Short Breaks ("Time-Out" For 24 - 72 Hours)

If you feel you are losing control but are not ready for a longer self-exclusion, you can usually enable a short "Time-Out" period:

While logged in, go to "Account" > "Responsible Gaming" > "Take a Break" or "Time-Out".
Choose the duration of your break, for example 24 hours, 48 hours, or 72 hours.
Confirm that you understand you will not be able to log in or place bets during the selected period.
After confirmation, you will be logged out and you will not be able to access your account until the time-out has expired. Some communications, such as important account or transaction emails, may still be sent.

A short break is often an effective first step if you notice early signs of loss of control. If problems persist, consider using the longer self-exclusion options described in the next section.

Self-Exclusion

Self-exclusion is a stronger responsible gaming measure that allows you to block access to your account for an extended period, or permanently. During a self-exclusion period you cannot use your account to gamble, and the block cannot usually be removed before the selected period has expired.

How To Request Temporary Or Permanent Self-Exclusion

Log in to your account on pinnecler.com (if you still have access) and go to "Account" > "Responsible Gaming" > "Self-Exclusion" or similarly named section. If you cannot log in, contact customer support using the details on the site and clearly request "Self-Exclusion".
Review the available self-exclusion periods. Typical options include:
- A minimum of 6 months.
- 12 months or longer fixed terms (for example, 1, 2, or 5 years).
- "Lifetime" or "indefinite" exclusion, which is intended to be permanent.
Select the period that reflects the seriousness of the problems you are experiencing. If you are unsure, choose a longer period rather than a shorter one.
Read the explanatory text carefully and tick any required confirmations. You may be asked to confirm that:
- you are requesting self-exclusion for responsible gaming reasons;
- you understand that the exclusion cannot be reversed until the period ends (and that a lifetime exclusion may not be removed at all);
- you will not attempt to create new accounts or access services through third parties.
Submit your request. You should receive an on-screen confirmation and, where possible, a confirmation email to your registered address.

Consequences Of Self-Exclusion

You will not be able to log in to your account, place bets, or use any real-money gaming services on pinnecler.com during the exclusion period.
New account registrations may be blocked where reasonably detectable. You must not attempt to open a new account or access the site via brokers or intermediaries.
Marketing communications for gambling products should be stopped as soon as reasonably practicable after your exclusion has been processed, although you may still receive essential service or transactional messages.
Any remaining account balance will normally be handled according to the applicable terms and conditions and the regulations of the relevant licensing jurisdiction (for example, Curaçao or Malta). Self-exclusion does not automatically entitle you to a refund of past losses.
Outstanding bets placed before the self-exclusion may still be settled in accordance with the betting rules. Winnings may be credited and you may be contacted to arrange the withdrawal of any positive balance, subject to verification requirements.
At the end of a fixed self-exclusion period, your account does not necessarily become active automatically. A cooling-off or re-activation process may apply, and in some cases you may need to contact support if you wish to resume gambling.

Pinnacle on pinnecler.com is not connected to UK national self-exclusion schemes such as GamStop. If you are resident in Great Britain, you must not hold an account with pinnecler.com and should instead register with GamStop and other UK-specific tools via a UK-licensed operator.

Support Resources

If you are concerned about your gambling, or about someone close to you, specialist organisations can provide confidential, non-judgmental help. Support services are independent of pinnecler.com and can assist you whether or not you continue to use the site.

Local Support For The UK

National Gambling Helpline (GamCare) - Free, confidential advice and emotional support for anyone affected by gambling problems in Great Britain. Phone 0808 8020 133 (24/7, calls are free from most UK landlines and mobiles) or access live chat via gamcare.org.uk. Language: English.
NHS Gambling Services - Residents in England, Scotland, and Wales may have access to NHS-funded treatment for gambling-related harms. Information is available via the NHS website or by speaking to your GP.
GamAnon / local support groups for families - Peer-support groups for relatives and friends of people with a gambling problem. See links under "Help for Family".

Please note that, because Pinnacle does not hold a UK Gambling Commission licence, UK regulatory consumer protections (including GamStop registration and access to UK-approved ADR services such as IBAS) do not apply to accounts on pinnecler.com. UK residents should not open or use an account and should instead seek help and services through UK-licensed operators and UK support bodies.

International Support Organisations

🏢 Organization	📞 Contact	🌐 Website	⏰ Hours	🗣️ Languages
GamCare (UK)	+44 0808 8020 133	gamcare.org.uk	24/7	English
Gambling Therapy	Online chat	gamblingtherapy.org	24/7	Multilingual
Gamblers Anonymous	Local meetings	gamblersanonymous.org	Varies	Multiple

These organisations operate independently of pinnecler.com and offer professional counselling, online support groups, and self-help materials. They can help you understand your gambling, develop coping strategies, and access local treatment options.

National And Regional Self-Exclusion Schemes

United Kingdom - GamStop: A free, nationwide self-exclusion scheme for online gambling with UKGC-licensed operators. Register at gamstop.co.uk. Important: pinnecler.com and Pinnacle are not part of GamStop because Pinnacle does not hold a UKGC licence. UK residents should not use pinnecler.com and are strongly advised to register with GamStop for protection with UK-licensed sites.
Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): A national register that allows players to block access to licensed gambling sites and venues in Spain. Information is available via the Spanish regulator's website.
Other countries: Many jurisdictions offer national or regional self-exclusion registers or venue-based exclusion schemes. Check the website of your local gambling regulator for up-to-date details.

Blocking Apps And Technical Tools

Gamban - Software that blocks access to most gambling websites and apps on your devices. See gamban.com for details and availability.
BetBlocker - Free, charity-run blocking software that allows you to restrict access to gambling content for chosen periods. See betblocker.org.
Device-level controls - Many operating systems and routers include parental control or content-filtering features that can help restrict access to gambling sites.

Family And Friends Support

GamAnon / Gamblers Anonymous family groups - Support meetings and resources for those affected by another person's gambling. See gamanon.org.uk or local GA websites.
Online forums and chats - Organisations such as GamCare and Gambling Therapy provide dedicated areas for relatives and friends to share experiences and coping strategies.

All reputable support providers respect confidentiality and will not share your information with pinnecler.com or other operators without your explicit consent, except where required by law. Reaching out for help is a positive and responsible step, whether you are concerned about yourself or someone close to you.

Help for Family

Problem gambling rarely affects only the person who gambles. Family members, partners, and friends may experience stress, financial pressure, and emotional distress. If you are worried about someone's gambling, you are entitled to seek help for yourself and to encourage them to get support.

How To Talk To Someone About Their Gambling

Choose a calm, private moment when neither of you is in the middle of a gambling-related crisis or argument.
Use "I" statements (for example, "I feel worried when...") rather than accusations or blame, which can make the person defensive.
Focus on specific behaviours and their impact on you and the family (missed bills, secrecy, mood changes) rather than judging the person.
Listen carefully and acknowledge their feelings, even if you disagree with their view of the situation.
Encourage them to consider using tools such as deposit limits, time-outs, or self-exclusion, and offer to sit with them while they make these changes.

Support Resources For Families

Family support groups and forums - Organisations such as GamCare, GamAnon, and Gambling Therapy host online forums and moderated chats where relatives can share experiences and coping strategies.
Helplines - You can contact the National Gambling Helpline (0808 8020 133 in Great Britain) for advice specifically aimed at people affected by someone else's gambling.
General mental health services - Your GP or local mental health services can provide information on counselling or therapy options for stress, anxiety, or depression related to gambling harms.

Recommended Next Steps

Seek advice from a professional, such as a psychotherapist, counsellor, or GP, who has experience with addiction or behavioural issues.
Protect your own finances where possible (for example, by separating bank accounts, monitoring joint liabilities, and seeking independent debt advice).
Encourage the person to contact a specialist gambling support service and, if they are willing, to attend sessions or meetings with them.
Consider your own support needs; attending family groups or counselling can help you cope, regardless of whether the person with the gambling problem is ready to change.

Operator's Commitment

pinnecler.com, operated by Impyrial Holdings Ltd under the Pinnacle brand, is committed to promoting responsible gaming across all regulated markets in which it operates. Although Pinnacle does not hold a UK Gambling Commission licence and Pinnacle is not regulated by the UKGC, the operator applies internal policies and procedures to identify and reduce gambling-related harms in line with best practice and the requirements of its Curaçao and Malta licences.

Internal Risk Checks And Behaviour Monitoring

Analysis of account behaviour - The operator may monitor indicators such as rapidly increasing deposits or stakes, frequent deposits within a short period, repeated failed deposits, and unusually long play sessions.
Affordability and source-of-funds checks - Where required by regulation or internal risk criteria, the operator may request additional information or documentation to ensure that gambling activity appears affordable and legitimate.
Use of limits and tools - The system records the use of deposit limits, time-outs, and self-exclusions, and may use this information to identify patterns of escalating risk.
Account reviews - If risk indicators reach certain thresholds, the account may be flagged for manual review by a trained responsible gaming specialist.

When And How Support May Contact You

If significant risk patterns are detected, the responsible gaming team may contact you via in-site messages, email, or other verified contact details on your account.
Communications may include information about responsible gaming tools, advice on reducing stakes or frequency of play, or recommendations to take a time-out or self-exclude.
In higher-risk situations, the operator may proactively apply restrictions, such as reduced deposit limits, temporary suspensions, or self-exclusions, even without a direct request from you, where permitted by applicable regulations.
All interactions are intended to support your well-being and comply with the regulatory obligations of Curaçao and Malta licences. However, because there is no UKGC licence, UK-specific regulatory procedures and dispute-resolution mechanisms do not apply to your relationship with pinnecler.com.

The operator cannot guarantee that harm will never occur, but it undertakes to act reasonably, to provide effective tools, and to respond promptly to indicators of risk or to requests for help from customers.

Updates

This responsible gaming page may be updated from time to time to reflect changes in legal requirements, regulatory guidance, or the range of tools and services offered by pinnecler.com.

How You Will Be Informed Of Changes

Significant changes to responsible gaming policies or tools may be communicated via on-site notifications, such as banners or pop-up messages when you log in.
You may also receive an email to your registered address summarising important changes and linking to the updated page.
The latest version of this responsible gaming page will always be available in the footer or help section of pinnecler.com. We recommend that you review it regularly, especially before placing bets or changing your deposit limits.

Date of last update: 20 January 2026

Contact & Feedback

If you have questions about responsible gaming, need help using the available tools, or wish to provide feedback on your experience, the dedicated responsible gaming team at pinnecler.com is available to assist you.

Responsible Gaming Contact Channels

Email: Please use the customer support email address listed in the "Contact Us" or "Help" section of pinnecler.com and clearly state "Responsible Gaming" in the subject line. Your request will be routed to a trained member of the responsible gaming team.
Telephone: Where a customer support phone number is provided on pinnecler.com, you may call and ask to speak with an agent about responsible gaming or account limits. If a phone service is not available in your region, please use email or the online form instead.

Feedback And Self-Control Request Form

You may also use the feedback form below (or an equivalent form provided in your account area) to request support or changes to your account settings:

By contacting the responsible gaming team, you consent to the processing of your information for the purpose of assessing your request and supporting your well-being, in line with the privacy notice on pinnecler.com. If your situation is urgent or involves immediate risk of harm to yourself or others, please contact local emergency services or a crisis helpline in addition to reaching out to gambling-specific support services.